Other than a little difficulty with with one old bolt (thread was slightly bent), it all seems good now. So this setup now has two of these, one on top of each other. The ring is a combination of their toilet flapper material bonded to a foam ring, with a separate foam ring that stacks on top. I did have to sit on it to get the toilet down but I think that’s normal. Finally got it on and it seems to be working now. So we got back and figured that the stainless ring wasn’t going to fit, and a double seal was going to be needed. We also saw some extra thick wax rings but didn’t want to try that since we had issues with positioning and they don’t reposition well. We also saw an Oatey stainless ring thinking maybe we could put it in the opening. I fished out the old bolts from the trash but figured we would need another ring. I tried installing the new bolts and when I placed the toilet in it didn’t reach the opening. It was also buried about a half inch below the floor. The flange was old (cast iron?), uneven, and didn’t look anything like in the instructions. (I do have one friend who is a plumber and is very interested in how this seal works for me).Īgain, I can’t say enough about your attitude and.So I managed to get it off and tossed the bolts away thinking the new ones would be better. I may not have much influence with those who might use your products (plumbers etc.) but you can be sure that I will share this experience with my friends and acquaintances. Your response to my E-mails, however, went way beyond the usual and “required” responses from most customer service departments!! Since I am just a “home owner” looking for one seal – they were probably not used to dealing with such a small amount of product. I wasn’t angry at all – just a little frustrated at not being able to find your product stocked locally.Įveryone I spoke to here in the Dallas, Texas area represented your company courteously. I hope I didn’t sound angry in any of my communications with you. I haven’t had a chance to install your product yet – but if it is half as good as your effort to help me – I’m sure my problem will be fixed. I couldn’t believe my eyes when early this morning a FedEx truck delivered the toilet seals we spoke of yesterday afternoon! I would like to suggest though, that there could be a display box/stand that the stores can position in the aisle, but off. I never use anything else anymore, and I let everyone I can, know about them (I usually have a few of both 3" & 4" on hand). I would like to see if perhaps you could try to get them in Home Depot as well- The design, of this, is virtually fail-safe as it has a 3" neck that extends down into the flange. But, I was in Lowe's the other day to grab some toilet rebuild kits, and I saw they are now carrying your product. And since I purchase all of my other supplies at the big hardware stores, it has been somewhat inconvenient, so I buy several at a time. I have always gone to plumber supply companies, as they weren't available at Lowe's or Home Depot. Several years ago, I began using your Wax-Free Toilet Seal, because it allows me to pull and reset a toilet numerous times, without fail, as a bathroom remodel is underway. I am an independent contractor in the St. I just wanted to take a moment, and remark about one of your products.
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